Policy - Priority Support Option
- 22/12/2003 3:53 PM
eApps offers a Priority Support Service as a paid option. The purpose of the service is to provide access to our technical support staff, outside of standard support hours, in the event that you have a critical failure or outage with your web site or application.
You must select and pay for the Priority Support option prior to use of the service. Once you have signed up for the option, one of our representatives will send you information on how to use the service, including a special number to call in the event of an emergency or priority support need. When you use the priority support number during normal support hours, your call will be given priority over other calls of the same severity level.
Depending on the nature of the problem, you may incur service charges for the assistance. This is determined the same as any other support call. Billable assistance outside of normal technical support hours is billed at a higher billing rate than our standard rates.